Answers to some of our most frequently asked questions
Do you have bikes that I can use?
Yes. We have all-abilities bikes available to try, including trikes, recumbents, two-seater bikes, hand-pedalled bikes and a wheelchair-accessible bike. These speciality bikes are available during our open sessions and for anyone who needs them during other sessions.
We also have two-wheeled bikes for adults and children, as well as balance bikes, trailers, bike seats, tag-alongs and a small tandem.
For more information about our bikes click here.
There is no charge for using our bikes but at extremely busy times people may need to share. If you do bring your own bike you are still welcome to try ours.
What about helmets?
You are welcome to bring your own helmet but we have a wide selection to borrow while you are at the Centre.
Do I need to pre-book?
Almost all of our sessions are drop in sessions – just turn up and ride. The exception is our schools/colleges cycling sessions and our Bikeability Level 1,2 and 3 courses. You also need to book on any specialist sports cycling coaching sessions. If you have any questions or want to make a booking please call or email us.
What is the Trailers & Tots session?
This is a session for parents and carers to cycle with their children and to have tea and biscuits with each other afterwards (for those who can stay). We provide bikes, helmets, and – depending on the child’s age – trailers, bike seats or tag-alongs. Most of the sessions will take place on the track and are suitable for novices and more experienced cyclists, but if everyone is happy to go, we might venture into Hengrove Park or further afield. The sessions are drop in (but please try to arrive at the start time) but if you want to reserve a particular type of equipment please get in touch.
How do I contact the Centre?
Email us on firstname.lastname@example.org; call us on 01275 832800 or contact us via our Facebook page. We will try to get back as quickly as possible but at busy times may be working with clients so do keep trying.
How much does it cost?
Each session has its own prices. Please click here for more details on session types and prices. The price includes the use of one of our bikes, subject to availability. Please not that we cannot take card payments. Cash only please.
What happens if the weather is bad?
We stay open unless the instructors think conditions are not conducive to cycling (thunder, ice, very heavy downpours). If we have to close the Centre for bad weather, we will put a notice on our Facebook page.
Can I use the track for running?
Yes, we will try to accommodate runners. The track is available during lunchtime during the week for individual runners (we charge £2 per person, which you can pay in cash at the office). We may be able to offer the whole track to running groups at other times. Please email or call us for a chat about times and prices.
Can I make a private booking?
Yes. You can have use of the site (including the track) alone, or use our bikes as well. Do let us know what you are interested in and we can discuss availability and prices. We can work with youth groups including Scouting and Guiding units (of all sections) to help them achieve their cycling badges; practise bike maintenance or just have fun on bikes; with parent and carer groups interested in cycling with their children in a traffic-free site; or with older people’s groups to help them get back into cycling. The list is endless!
Still have questions?
Please do email us or call us with any more questions you have.